HelpDesk

Who will you be?

As a member of the HelpDesk team, you will be the first line of support for our clients — mainly Microsoft 365, Windows, and office tool users. Your task will be to quickly diagnose issues, handle tickets (via phone, Teams, or remote access), and ensure incidents are resolved in line with Security Masters’ best practices.

Your responsibilities:

• Receiving and handling end-user requests — Microsoft 365, Teams, OneDrive, etc.
• Diagnosing software, account, and permission-related issues
• Providing technical support — remotely and (when needed) on-site
• Creating user guides and documentation
• Ensuring service quality, timeliness, and assisting in escalations if the issue exceeds Tier 1 scope
• Reporting and working in compliance with established SLA

What we expect from you:

• At least 6 months of experience in IT (helpdesk/administration)
• Good knowledge of Microsoft 365 environment — Teams, Exchange, OneDrive, and user permissions
• Strong communication skills — you explain clearly and patiently, cooperating with users of varying technical knowledge
• Ability to work according to procedures, report, and document actions
• Availability / shift work / presence during HelpDesk operating hours

What we offer:

• Stable employment
• Salary based on experience, plus bonuses for quality and performance
• Additional weekend/holiday work — 200% rate (approx. once per quarter, only for critical projects)
• Professional development — Microsoft 365 training, certification courses, mentoring — access to courses worth 30,000 PLN (MS-900, MS-100, AZ-900, and more)
• A clear career path: Administrator → Engineer → Architect → Team Leader
• Work tools: laptop, necessary software access, and team technical support
• Friendly work environment — a cohesive team, open culture, and real influence on clients’ IT environments development

Please send your applications to: rekrutacja@securitymasters.pl

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