Administrator

Who will you be?

As an Administrator in Tier 2 Support, you will become a key contact point for more complex requests and technical issues. You will be responsible for diagnosing and resolving incidents in Microsoft 365 environments, assisting clients with service configuration and maintenance, and collaborating with Tier 1 to ensure top-quality service. Your role is not only about solving problems but also about building a stable and secure IT environment for our clients.

Your responsibilities:

• Administration and Tier 2 support for clients — mainly within Microsoft 365 and Windows 10/11 environments.
• Diagnosing and resolving issues, escalating incidents, and ensuring SLA compliance.
• Creating documentation and instructions for recurring and complex tasks.
• Reporting completed work — weekly and monthly.
• Conducting internal trainings / user support sessions for Microsoft 365 products.
• Direct collaboration with clients via Teams, phone, or on-site — ensuring timeliness and quality.

What we expect from you:

• At least 2 years of experience in IT support / Microsoft 365 administration.
• Knowledge of MS 365 licenses: Business Basic, Standard, Premium — confidence in working with them.
• Ability to work within SLA procedures, report, and document efficiently.
• Good communication — clear, concise, and solution-oriented.
• Basic knowledge of Mac, iOS, and Linux systems is a plus.

What we offer:

• Stable employment and transparent terms of cooperation.
• Salary aligned with experience + performance and quality bonuses.
• Additional weekend/holiday work — 200% pay (approx. once per quarter, only for critical projects).
• Professional growth – Microsoft 365 training, certification courses, mentoring – access to courses worth 30,000 PLN (MS-900, MS-100, AZ-900, and more).
• A clear career path: Administrator → Engineer → Architect → Team Leader.
• Modern work tools: laptop, software, and expert support.
• Friendly environment – a close-knit team, openness to ideas, and real influence on projects.

Please send your applications to: rekrutacja@securitymasters.pl

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